Twilio SMS - Appointment Booking Addon

Twilio SMS is an official extension of the MotoPress Appointment Booking plugin, designed to connect your WordPress booking system with the Twilio messaging service and send automatic SMS notifications at key moments of each appointment. It is intended for businesses that rely on the punctuality and attendance of their clients: clinics, beauty salons, coaches, workshops, academies, and any online schedule that cannot afford no-shows or confusion.

With this addon, you can create custom SMS notifications and configure exactly when they should be sent. The system allows you to choose the event that triggers each message —new booking, confirmation, cancellation, reminder, or completion— and select the recipients: the client, the assigned employee, or custom phone numbers. Each notification supports dynamic tags to include data such as the client's name, the booked service, the appointment date and time, or the payment status, allowing you to craft clear and professional messages effortlessly.

Configuration is simple and requires no technical knowledge. You only need a Twilio account, copy your credentials (Account SID and Auth Token) into the addon settings, and select the number from which messages will be sent. Once connected, you can test sending test notifications directly from the panel to verify everything works before activating it in production.

Its main benefits include:

• Reduction of no-shows thanks to automatic reminders sent by SMS.
• Immediate communication with clients and team on every change in booking status.
• Customizable notifications with dynamic tags for each type of message.
• Targeted sending to clients, employees, or custom numbers as needed.
• Log of sends for each booking to audit and verify message delivery.
• Native integration with the MotoPress Appointment Booking plugin.

If your business manages online appointments and you want to ensure no one forgets their booking, this addon turns your scheduling system into a proactive and reliable communication tool, directly integrated with Twilio's messaging infrastructure.