SupportCandy Workflows

SupportCandy Workflows is a premium extension designed for the SupportCandy support ticket system in WordPress. Its purpose is to unlock the power of automation within your help desk, allowing support teams to drastically reduce manual tasks and maintain consistent and efficient ticket handling at all times.

This tool is aimed at WordPress site administrators who manage customer support teams, agencies that handle multiple sites, and any business looking to streamline their support processes. With SupportCandy Workflows, you can create custom automation rules based on triggers, conditions, and actions that run automatically when specific events occur in your ticket system.

Key features include automating ticket assignments to agents or departments based on category, priority, or keywords; automatically updating statuses and custom fields; sending automatic notifications; and managing escalations for overdue or high-priority tickets. The plugin supports both automatic workflows, which run in the background, and manual ones, which agents can apply via a dedicated widget when needed.

SupportCandy Workflows offers a visual rule builder that makes it easy to create multi-step automation sequences without any programming knowledge. Additionally, it includes workflow export and import functionality, allowing you to migrate configurations between different WordPress installations with ease. The plugin is optimized for performance, with efficient query processing and cached rules, and is compatible with translation plugins like WPML for international support teams.

By integrating natively with the SupportCandy ecosystem, this extension transforms the way support processes are managed, ensuring that no ticket goes unattended and that every request is handled quickly and accurately. It is the ideal solution for teams looking to scale their support operation without increasing manual workload.