SupportCandy WooCommerce Addon

SupportCandy WooCommerce Addon is a premium extension that connects SupportCandy's powerful support ticket system with your WooCommerce store, creating a direct bridge between sales and customer support. It is designed for online stores that need to manage order- and product-related inquiries in an organized and efficient way, without having to switch between multiple admin panels.

This integration introduces two new custom field types —WOO Order and WOO Product— that can be added to any ticket form. This way, customers can select exactly the product or order that raises their inquiry, allowing support agents to identify the context of the issue immediately and provide faster, more accurate responses.

On the customer side, the extension adds a dedicated support tab within the WooCommerce My Account panel, where users can view and manage their tickets without leaving the store. Additionally, Help buttons are incorporated into order lists and product pages, which automatically preselect the corresponding item when creating a new ticket, streamlining the entire support request process.

For support agents, the extension offers a complete view of the customer's purchase history directly within the ticket: total spend, order history, and full details of each transaction. If the store uses WooCommerce Subscriptions, subscription details are also displayed, making it easier to diagnose recurring issues and manage incidents related to renewals or payments.

The result is a much more contextual and efficient support workflow, where each ticket arrives with the necessary information to resolve it without manual searches in other systems. Ideal for stores with medium to high inquiry volumes, this addon transforms SupportCandy into a helpdesk solution truly integrated with the WooCommerce ecosystem.