SupportCandy Usergroup Addon

SupportCandy Usergroup Addon is the official extension of the WordPress support and ticket system SupportCandy, designed to organize customers into custom groups based on their company, organization, or team. This solution is ideal for businesses that serve multiple companies or departments and need to structure ticket management in a clear and controlled way.

With this addon, administrators can create unlimited user groups and assign one or more supervisors to each group. Supervisors get extended permissions that allow them to view and manage all tickets created by members of their group, while regular members can only access their own tickets. This permission structure ensures that sensitive information remains protected and that each team has visibility only over what corresponds to them.

One of the great advantages of this extension is its flexibility: a user can belong to several groups at once, and a supervisor can supervise multiple groups simultaneously. Additionally, the addon allows configuring specific custom fields for each group, where additional data such as contact information, addresses, or internal notes relevant to the organization can be stored.

The addon also incorporates configurable email notifications: when a ticket is assigned to a group, event alerts can be sent to group members or only to supervisors, depending on administrator preferences. It also includes a user group widget that can be enabled on the ticket page for both agents and customers, allowing quick changes to the assigned group or consultation of its members.

The group filtering functionality in the ticket list facilitates the identification and organization of queries according to their origin, notably improving the efficiency of the support team. This extension is perfect for companies that handle business and individual accounts, agencies that manage support for multiple clients, or any organization that requires granular control over who can view and manage each ticket within their help system.

In short, SupportCandy Usergroup Addon transforms a standard ticket system into a support platform structured by organizations, improving collaboration between teams, speeding up response times, and providing a level of control and security that modern businesses need.