SupportCandy Satisfaction Survey

SupportCandy Satisfaction Survey is a premium addon for WordPress that integrates satisfaction surveys directly into the ticket flow of the popular SupportCandy helpdesk system. Designed for support teams that want to measure the quality of their service, this plugin allows you to collect valuable customer feedback automatically and in a structured way.

Its operation is simple and efficient: when a ticket is closed, the system automatically sends survey emails to customers, who can rate their experience with predefined options such as terrible, bad, good, or excellent. Additionally, customers have the option to add optional written comments after selecting their rating, providing deeper insight into their experience with the service received.

For administrators, the addon offers a dedicated panel called "Customer Feedback" where all collected responses can be viewed and managed. Ratings are displayed directly within each ticket, allowing agents to have immediate context about the customer's perception. It is also possible to filter the ticket list based on the ratings received, making it easier to identify recurring issues and patterns of dissatisfaction.

Customization is another of its strengths. Administrators can configure multiple email templates, adjust rating levels according to their specific needs (adding, modifying, or removing options), and set custom confirmation texts that are shown to customers after they submit their feedback. There is also the option to activate the survey automatically when the customer closes the ticket.

This addon is ideal for companies and support teams that use SupportCandy as their ticket management system and want to continuously improve the quality of their customer service. By collecting and analyzing user ratings, teams can identify strengths and weaknesses in their service, monitor individual agent performance, and make informed decisions based on real satisfaction data.

• Automatic email survey sending after ticket closure
• Collection of ratings and optional written comments
• Dedicated feedback panel with rating filtering
• Display of ratings directly in each ticket
• Multiple customizable email templates
• Configurable rating options according to business needs
• Ticket filtering based on received ratings
• Satisfaction trend analysis for continuous improvement