SupportCandy Export Tickets Addon

SupportCandy Export Tickets Addon is the official extension of the SupportCandy support system that allows you to export support tickets in CSV format directly from the WordPress ticket list. Designed for support teams, administrators, and agencies that manage large volumes of inquiries, this addon eliminates the need to copy data manually and facilitates analysis, report generation, and backup of customer support information.

The tool exports all available fields in the ticket list, even those not visible in the current view, ensuring that no relevant data is left out. Users can export all tickets or apply specific filters from the list to select only the records they need, making it ideal for audits, executive reports, or migrations to other management systems.

Among its most notable features is role-based access control: administrators can decide which support agent roles have the export function enabled, and even offer it to all users. Additionally, the addon respects each user's visibility permissions: an agent can only export tickets assigned to them, a user can only export their own, and the administrator has full access to all records. This ensures information security and prevents sensitive data leaks.

The export process is fast and intuitive, with a simple interface that requires no technical knowledge. When generating the CSV file, the data is compatible with spreadsheet applications such as Excel, Google Sheets, and other data analysis tools, allowing teams to work with the information outside the platform without complications.

This addon is especially useful for teams that need to maintain external records of their support interactions, perform performance analysis, create periodic backups, or integrate data with corporate reporting systems. By simplifying data extraction, SupportCandy Export Tickets Addon saves valuable time for the support team and improves overall department productivity.

If your organization relies on SupportCandy to manage customer support and you need a reliable and secure way to extract and analyze your ticket data, this addon is the perfect solution to take your support management to the next level.