SupportCandy Email Piping Addon

SupportCandy Email Piping is a premium add-on designed for the SupportCandy support ticket system on WordPress. Its main function is to automatically transform incoming emails into structured tickets, eliminating the need to manually manage each query received by email. It is the ideal tool for support teams, agencies, and companies that receive a high volume of email queries and want to centralize all communication in a single management panel.

The add-on allows your customers to create new tickets simply by sending an email to a designated address, such as support@yourdomain.com, and to reply to existing tickets by responding directly to email notifications, without needing to log in to your website. This significantly reduces friction in communication and ensures that no query gets lost in a cluttered inbox.

Among its most notable features are multiple connection methods: it supports standard IMAP authentication, as well as OAuth2 integrations with the Gmail API and the Microsoft Exchange API, ensuring secure connections without storing passwords in plain text. Additionally, it offers advanced piping rules that allow you to assign predefined fields to tickets based on specific message conditions, such as the sender, the forwarding address, or keywords in the subject or body of the email. For example, if a message contains the word "urgent", the system can automatically assign high priority to the ticket.

The add-on also correctly manages conversation threads, ensuring that replies to existing notifications are imported into the corresponding ticket, and allows you to include recipients in copy (CC) to keep other contacts informed. For organizations with multiple support addresses, it is possible to configure several email accounts and centralize them in a single SupportCandy installation, even sending outgoing notifications from the original address of each account.

With SupportCandy Email Piping, your team can respond to tickets from any email client, even from mobile devices, while the system records each response as a formal update in the support panel. It is the perfect solution for those seeking a more efficient, automated, and professional customer service workflow.