Fast – WordPress Support Ticket Plugin

Fast is a support and help desk plugin for WordPress, designed so that any business, agency, or developer can manage their clients' inquiries quickly and efficiently, directly from their own website. Its main focus is to eliminate waiting: communication with clients flows almost like a real-time conversation, reducing frustration and improving end-user satisfaction.

The plugin allows you to create an unlimited number of support tickets, as well as manage agents and clients without restrictions. It includes an automatic ticket assignment system to available agents, customizable fields to collect the exact information you need from each client, and saved responses to speed up replies to frequent inquiries. It also supports file attachments, advanced ticket search, internal comments visible only to the support team, and automatic ticket closing after a configurable period.

Fast integrates natively with WooCommerce, allowing clients to generate tickets directly from their accounts and orders, with support buttons on the order page. Additionally, it offers integration with Envato to verify purchases, check support periods, and allow login with Envato accounts. Email notifications and Slack integration keep the entire team informed in real time about every ticket update. It also includes email piping to respond to tickets directly from your inbox.

The plugin works with any WordPress theme, offers ten predefined color combinations, is translatable via .po files, and includes a reports and analytics panel to measure agent performance and ticket volume. It is a complete and standalone solution, with no additional costs for add-ons, ideal for those seeking a professional support system without relying on external monthly paid services.