Bookly Customer Cabinet (Add-on)

Bookly Customer Cabinet (Add-on) is an official WordPress extension that allows your customers to manage their bookings autonomously from a private area within your website. Designed for businesses that already use Bookly PRO —such as beauty centers, clinics, academies, gyms, or any service with recurring bookings—, this tool transforms the customer experience by giving them total control over their appointments without needing to contact you by phone or email.

With this add-on, each customer can log in with their WordPress credentials and access a personal dashboard where they can view all their past and future appointments with complete details: date, time, assigned employee, status, duration, and price. From that same dashboard, the customer can reschedule or cancel their bookings autonomously, which significantly reduces the administrative burden on your team and minimizes no-shows.

In addition to appointment management, the Customer Cabinet allows users to review, update, or delete their personal information stored on your site. This functionality is especially valuable for complying with the requirements of the General Data Protection Regulation (GDPR), as it ensures that customers have direct control over their personal data, as required by European regulations.

Configuration is quick and intuitive: simply install the add-on, create a page in WordPress, and insert the shortcode [bookly-customer-cabinet] or the corresponding Gutenberg block. From the editor, you can customize the tabs and columns you want to display, adapting the dashboard to the specific needs of your business. You can also enable a cancellation reason field, which will be included in email or SMS notifications using the placeholder {cancellation_reason}.

The add-on integrates natively with the Bookly PRO ecosystem, so synchronization with your existing booking system is immediate. Your customers will access their cabinet using their WordPress credentials, as long as you have the option to create user accounts for customers enabled in Bookly settings.

In short, Bookly Customer Cabinet (Add-on) is the ideal solution for businesses looking to professionalize their booking management, offer a more agile and transparent service to their customers, and comply with data protection regulations without technical complications.