SupportCandy Gravity Forms Integration

SupportCandy Gravity Forms Integration is the official add-on that connects the powerful Gravity Forms form builder with the SupportCandy support ticket system in WordPress. This add-on allows you to automatically transform every form submission into a structured ticket, eliminating the need to manually register each support request.

The integration is designed for businesses and support teams that already use Gravity Forms to capture inquiries, leads, or service requests. With this add-on, you can create multiple custom forms and place them on different pages of your site, each tailored to a specific type of request: technical support, sales inquiries, customer feedback, or any other intake flow you need to manage.

The setup process is visual and intuitive: each field in the Gravity Forms form is directly mapped to the corresponding ticket fields in SupportCandy, such as subject, description, priority, department, or assigned agent. This ensures that the captured information arrives perfectly organized in the support panel, allowing agents to respond quickly and accurately.

Key features include support for a wide variety of field types, such as text, dropdown lists, checkboxes, and file uploads. Administrators can also create custom fields in SupportCandy and link them to form fields, making it easy to collect business-specific data.

• Automatic conversion of Gravity Forms submissions into support tickets
• Creation and management of multiple ticket forms for different use cases
• Visual mapping of form fields to ticket fields in SupportCandy
• Support for text fields, dropdowns, checkboxes, and file attachments
• Automation of the ticket creation process to reduce manual errors
• Clear data organization through custom fields
• Improved workflow efficiency and request tracking

In short, SupportCandy Gravity Forms Integration centralizes all support communication in a single system, optimizes data capture, and speeds up issue resolution, making it a key piece for any team looking to professionalize their customer service within WordPress.